Description
The Customer Success Representative manages customer relationships and the end-to-end ordering process, serving as a primary contact for phone, email, and online chat inquiries. The role takes and tracks customer orders, communicates order status and shipping details, resolves issues, identifies upsell opportunities, supports sales and freight-rating activities, and maintains customer retention and satisfaction. An associate degree or equivalent experience is preferred, along with Microsoft Office proficiency and strong communication, problem-solving, and computer skills. Benefits include medical, dental, vision, life, disability, flexible spending accounts, a 401K match, paid time off, and a flexible schedule.
