Description
The Customer Success Representative (CSR) serves as the frontline support point for families, schools, donors, and internal partners, handling phone, email, and chat inquiries through ServiceNow. The role owns customer cases from initial contact through resolution, supports scholarship applications and verification, follows compliance and quality standards, collaborates with senior representatives and business support teams, and contributes to operational projects and system improvements. It is a full-time, in-office Denver position on the PM swing shift from 12:00 p.m. to 9:30 p.m., with hourly compensation of $25.00–$27.00 and benefits including medical, dental, vision, retirement matching, paid time off, and other employee benefits.
