Description
The Customer Success Representative provides prompt and efficient customer service to Marco’s customers and employees, handling calls, emails, and correspondence; prioritizing and assigning tasks; communicating with internal and external clients; identifying upsell and cross-sell opportunities; providing initial troubleshooting for systems and applications; maintaining client contact and database information; and supporting operational procedures. The role requires a high school diploma and two years of relevant experience or an associate degree, with 0–3 years of customer service or related experience preferred, and offers $19.10–$27.70 per hour.
