Description
Doctolib is hiring a Customer Success Representative in Berlin for permanent full-time employment starting immediately. The role supports customer operations by handling requests, routing inquiries, maintaining data quality, configuring product settings, and guiding customers through contract activations, cancellations, and license transfers. Candidates need initial customer-facing experience, strong organization, independent problem-solving, attention to detail, communication skills, and fluent German at C1 with good English at B2. Healthcare experience, software product knowledge, and CRM or dashboard experience are preferred. Benefits include a Germany ticket for office or hybrid work, vacation days, company health insurance, pension contributions, parental leave, coaching, meal vouchers, and a sports program.
