Description
Booksy is hiring a Customer Success Retention Advisor to support, retain, and reactivate beauty and wellbeing professionals across the United Kingdom. The role manages cancellation and reactivation cases, diagnoses payment or platform-use issues, and offers tailored solutions such as specialist support, subscription changes, and strategic discounts. It requires customer retention, sales, or negotiation experience; strong phone-based communication, empathy, persuasion, objection handling, autonomy, resilience, KPI focus, and proficiency with Salesforce, Zowie, Slack, and Google Workspace. English must be native or bilingual. The posting describes private medical and dental insurance, fully funded by the company, along with other wellbeing, leave, development, and work-tool benefits.
