Description
The Customer Retention Specialist will reactively work with customers who have requested cancellation, analyze their profiles and needs, use calls, video calls, emails, and messages, and develop personalized strategies to reverse the cancellation decision. The role also ensures high-quality customer service, collaborates with other teams to resolve root causes, and prevents recurrence. It requires customer-retention experience, negotiation and persuasion skills, strong listening, organization, multitasking, and goal orientation. The schedule is Monday to Friday from 9 a.m. to 6 p.m., with a hybrid arrangement for employees in Curitiba or the metropolitan area.
