Description
AlertMedia is hiring a Customer Success Specialist to manage SMB customer relationships, drive platform adoption, support renewals and growth, handle escalations, and maintain customer satisfaction. The role requires at least two years of customer success or account management experience, strong communication and organizational skills, bilingual English/Spanish ability, and the ability to work independently in a fast-paced environment. It is a hybrid position requiring two days per week in the downtown Mexico City Reforma area, with no visa sponsorship.
