Description
AlfaDocs is hiring a Customer Success Specialist to manage existing client accounts, reactivate inactive customers, improve product adoption, support onboarding, and identify upselling and cross-selling opportunities. The role requires 1–3 years of customer-facing experience, preferably in SaaS, account management, or customer success, along with strong communication, technical aptitude, CRM familiarity, and Italian fluency. It is a permanent hybrid position based in Milan, offering 30K plus 15% bonus OTE, with a September 2026 start date.
