Customer Success Specialist at Houseful

Setup: Remote
Location: London, England
Type: Full-time
Posted: Jul 8, 2026

Description

Alto Software Group is seeking a Customer Success Specialist to manage high-value client relationships in the property industry. This role involves building trust with senior stakeholders, leading retention and growth initiatives, facilitating client onboarding, collaborating with internal teams, and analyzing data to inform improvements. The specialist will also contribute to shaping future product enhancements and sharing best practices.

Required Skills

Customer Success
Account Management
Relationship Management
SaaS Business Models
Software Implementation Lifecycle
Communication
Presentation Skills
Problem-Solving Skills
Time Management
Attention to Detail
Data Analysis
CRM Tools

Additional Information

Required Previous Experiences: Solid experience in customer success, account management, or relationship management
A proven track record of managing client relationships and driving account growth.
Preferred Qualifications: ideally within SaaS or the property industry
A strong understanding of SaaS business models and the software implementation lifecycle.
Excellent communication, presentation, and problem-solving skills, with the confidence to advise senior stakeholders.
A highly organised approach with strong time management and attention to detail across a demanding portfolio.
A can-do attitude, a desire to keep learning, and a willingness to share best practice with the wider team.
The ability to analyse data and turn it into actionable insights for clients.
Confidence with CRM tools such as Salesforce and familiarity with account management software.