Description
Mindlance is hiring a CS Specialist for a 12-month remote role in Austin, Texas. The position manages a pooled, queue-routed Tier 2 customer success book, responding to customer signals, monitoring health and adoption, protecting retention, and identifying expansion opportunities. It also provides coverage for teammates, guided onboarding, adoption consulting, and specialist first-attach work across payments, bill pay, and payroll. The role requires 2–5 years of relationship-first customer success, account management, or consultative experience, with finance, accounting, bookkeeping, or B2B SaaS experience advantageous.
