Description
Meltwater is hiring a Client Support Specialist to manage a portfolio of Enterprise Premium Support clients, handle reactive requests, oversee customer scope of work, create search and dashboard blueprints, monitor support consumption, and collaborate with Program Managers and Sales. The role requires a bachelor’s degree or higher, at least one year of B2B client support experience, enterprise implementation experience, Boolean logic and data structuring skills, and English and German communication skills. It is a hybrid position requiring three days per week in the office at V & A Waterfront, Cape Town, with healthcare coverage and other benefits.
