Description
Doctoralia is hiring a Customer Success Specialist to support newly onboarded doctors with NOA Notes. The role involves contacting doctors within 24 hours, demonstrating the platform via Google Meet, maintaining a 30-day portfolio, resolving questions, training specialists and assistants, reviewing CRM and operational metrics, and driving product adoption. Candidates need at least one year of SaaS Customer Success experience, videoconference training experience, objection-handling and telephone-retention experience, CRM knowledge, operational-metrics experience, availability to work from Mexico City offices, and intermediate English.
