Description
Doctoralia is hiring a Customer Success Sr. Specialist to help clinics maximize the value of its scheduling SaaS platform. The role manages customer relationships, leads adoption and onboarding, monitors usage and account risks, runs engagement and training campaigns, identifies upsell and expansion opportunities, gathers product feedback, analyzes usage data, and collaborates with support teams. The position requires at least four years of relevant experience, advanced English, CRM and Tableau knowledge, SaaS experience, and intermediate Excel/Sheets skills. It offers a hybrid work arrangement, a commission plan, medical expense insurance, vacation time, and other benefits.
