Customer Success Support Associate I at Human Interest

Department: Customer Success and Operations

Compensation

$18 – $20/hr

Setup: Remote, Hybrid
Location: Lindon, Utah
Type: Full-time
Level: entry
Posted: Sep 8, 2026

Description

Human Interest is hiring a full-time Customer Success Support Associate to serve as the frontline customer-facing representative for its retirement savings platform. The role handles inbound phone, live chat, and email inquiries; resolves customer needs in a single touchpoint; documents cases; collaborates with internal and external partners; manages follow-ups; and supports other organizational areas. The position is based in the Lindon, Utah office Monday through Thursday, with remote work available on Fridays, and pays $18.00–$20.00 per hour depending on location and qualifications.

Required Skills

Customer support
Live chat
Email communication
Organizational skills
Empathy
Attention to detail

Additional Information

Required Previous Experiences: At least 1 year of experience in a customer-facing role, such as customer support, account management, or call center experience; commensurate college experience is also accepted.
Preferred Qualifications: Passion for serving customers
Strong organizational skills
Confident, professional, and empathetic communication across phone, live chat, and email
Meticulous attention to detail
Ability to remain productive and organized in an open-office environment
Translation Company Name: Human Interest

About Human Interest

Human Interest

FinancialService

Human Interest helps small and medium-sized businesses offer affordable, accessible 401(k) plans to their employees. Human Interest automates payroll contributions and compliance, and handles plan administration, IRS filings, co-fiduciary oversight, and employee support. The company charges flat monthly fees; its 401(k) pricing starts at an $80 base fee plus $5 per eligible employee. Human Interest says it is trusted by 47,000+ businesses and serves companies from 1 to 1,000+ employees. It describes itself as a high-growth tech company and says it has raised more than $700M in primary and secondary financings.

Who they serve

Human Interest serves small and medium-sized businesses, including companies ranging from 1 to 1,000+ employees. Human Interest provides 401(k) benefits to employees at MAXX Potential, an IT consulting firm.

Customers and case studies

See customers and case studies