Description
Xapo Bank is hiring a full-time, 100% remote Customer Success Team Lead (APAC) to lead and develop a customer support team, manage recruitment and onboarding, oversee training and performance, maintain a quality assurance program, resolve escalated customer issues, and improve CSAT, QA compliance, response times, and first-time resolution targets. The role requires at least five years of relevant operations experience, customer service leadership experience, analytical and reporting skills, familiarity with customer service tools, and the ability to speak Chinese.
