Description
Xapo Bank is hiring a Customer Success Team Lead (EMEA) for a temporary, six-month maternity-cover position that may be extended. The role leads 10–11 customer support advisors, oversees recruitment, onboarding, training, performance management, quality assurance, customer satisfaction, escalated issues, and compliance audits, while collaborating with technical, product, marketing, and other teams. It requires at least five years of relevant operations experience, customer service leadership experience, strong communication and analytical skills, familiarity with customer service tools, and knowledge of quality assurance and performance management. The position is fully remote and requires a dedicated workspace and reliable internet connection.
