Customer Support Advisor at teleperformance-spain

Language

Compensation

€22/yr

Location: Barcelona, Catalonia
Type: Contract
Level: not_specified
Posted: Apr 21, 2026

Description

Booking is seeking a Customer Support Advisor responsible for addressing customer needs, clarifying inquiries regarding services, payments, and technical aspects, and resolving issues via email and phone. The role involves mediating between international travelers and accommodation suppliers globally, requiring strong communication, interpersonal, and problem-solving skills.

Required Skills

Swedish language proficiency (C2)
Advanced English language proficiency
Excellent communication and interpersonal skills
Proficient in Microsoft Office 365 and CRM database usage

Additional Information

Required Previous Experiences: experience within customer service or contact center environments
Preferred Qualifications: Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals.
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration.
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights.
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions.
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.