Description
Assistant Launch is hiring a fully remote Customer Support Agent to serve as the frontline voice for a US-based client. The junior-to-mid-level role involves handling phone, email, and chat inquiries, troubleshooting issues through resolution, tracking cases in CRM or helpdesk systems, identifying recurring issue patterns, using AI tools, and independently managing workload. Candidates need 1–3 years of call center or customer support experience, strong phone-based support skills, C1 English proficiency, reliable internet and equipment, and a calm, patient communication style. The role offers weekly pay, paid vacation and holidays, health and learning stipends, AI training, and advancement opportunities.
