Description
Assistant Launch is hiring a junior-to-mid-level Customer Support Agent to serve as the frontline voice for a US-based client. The fully remote role handles inbound and outbound customer support through phone, email, and chat; troubleshoots issues end-to-end; records cases in CRM or helpdesk systems; identifies recurring issue patterns; uses AI tools; and independently manages workload. Candidates need 1–3 years of call center or customer support experience, C1 English proficiency, reliable internet, a quiet workspace, personal equipment, and a calm, patient communication style. Benefits include weekly pay, paid vacation and holidays, health and learning stipends, AI training, and advancement opportunities.
