Description
Assistant Launch is hiring a fully remote Customer Support Agent to serve as the frontline voice for a US-based client. The junior-to-mid level role involves handling phone, email, and chat inquiries, troubleshooting issues through resolution, documenting cases in CRM or helpdesk systems, identifying recurring issue patterns, and using AI tools to improve workflow efficiency. Candidates need 1–3 years of call center or customer support experience, strong spoken English at C1 level, independent work habits, reliable internet and equipment, and a calm communication style. The position offers weekly pay, paid vacation and holidays, health and learning stipends, AI training and tools, and advancement opportunities.
