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Customer Support Agent at Bamboo Card

Department: Customer Support

Language
Setup
On-site
Location
Dubai, Dubai
Type
Full-time, Other
Level
mid
Posted

Description

Bamboo Card is hiring a permanent, on-site Customer Support Agent in Dubai to manage a high-volume, non-voice support queue. The role handles customer emails, marketplace queries, B2C tickets, failed orders, delivery delays, payment and transaction issues, and escalates supplier-related problems internally. It requires Zendesk expertise, strong written English, analytical troubleshooting, attention to detail, and the ability to work with AI support tools.

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