Description
Taptap Send is hiring a Customer Support Agent to serve as the first point of contact for customers, resolving issues through chat, email, and phone while documenting interactions, following SLAs, and escalating complex cases. The role requires at least one year of customer support or similar experience, strong communication and problem-solving skills, comfort with customer management and ticketing tools, and fluency in English plus one of several additional languages. The position offers progression to a Tier 2 / Escalation Agent role.
