Description
X-LAB is hiring a Customer Service Agent to serve as a primary contact for riders and dealers, resolving questions about bicycles, parts, accessories, warranties, orders, returns, and services. The role combines customer service with technical troubleshooting across email, phone, and live chat, including diagnosing mechanical and electronic issues, documenting cases in Zendesk, escalating concerns, and reporting recurring product feedback. It follows a Saturday-through-Wednesday hybrid schedule with office visits in Santa Monica, California, and requires at least two years of customer service, technical support, or related customer-facing experience.
