Customer Support Analyst at Actionstep

Department: Customer Support

Setup: Hybrid
Location: Waitematā, Auckland
Type: Full-time
Level: not_specified
Posted: Sep 28, 2026

Description

Actionstep is hiring a Customer Support Analyst in Auckland to manage customer enquiries from initial contact through resolution, troubleshoot technical issues, conduct screen-sharing sessions, document solutions, and collaborate with Customer, Product, and Engineering teams. The role requires customer-facing technical support experience, strong communication, computer skills, and the ability to manage multiple priorities; it offers hybrid work with in-office and remote options.

Required Skills

Technical troubleshooting
Screen sharing
Communication
Computer skills
Prioritization

Additional Information

Required Previous Experiences: Customer-facing application, technical, or help desk support experience
Preferred Qualifications: Remote, SaaS/technology, accounting, or legal-sector experience
Translation Company Name: Actionstep

Benefits & perks

We offer a fantastic and inspirational working environment!
Hybrid Work Flexibility** – Enjoy a blend of in-office and remote work to suit your lifestyle.
Modern Offices **– Work in a central location with great coffee and even better company.
Inclusive, Supportive Culture** – Work with a genuinely friendly team that values collaboration and authenticity.
Relaxed Dress Code **– Be yourself and dress comfortably, while respecting the nature of our workplace and your teammates.
Birthday Leave** – Celebrate your big day with a day off, just for you.
Regular Team Events** – From lunches to trivia competitions, we like to keep things social.
Professional Development** – Access to training, mentoring and internal growth opportunities.

About Actionstep

Actionstep

LEGAL PRACTICE MANAGEMENT SOFTWAREAuckland, Auckland Region, NZ201-500

Actionstep’s modern, adaptable law firm management platform helps midsize law firms turn their practices into top performing businesses. Its platform uses intuitive automation and AI to connect and organize work at midsize law firms, with legal practice management and legal accounting features.