Description
Full Potential Solutions is hiring Customer Support Analysts to provide timely, accurate, and empathetic support to a global customer base through chat and phone. The role handles escalated issues, serves as a subject matter expert for Coinbase products and services, collaborates with QA, Training, and Operations, and contributes to process improvements and support workflows. Candidates need 1–2 years of sales-driven call center experience, 3–4 years of financial or fintech contact center experience, knowledge of crypto, blockchain, and Web3, strong English communication, CRM proficiency, and strong analytical and problem-solving skills.
