Description
Civica is seeking a Customer Support Analyst – Level 2 to join their team. This role focuses on providing high-quality support for Civica’s Carelink software solutions within the health and community care sector. The analyst will collaborate with customers and internal teams to resolve issues, optimize system usage, and ensure consistent service delivery aligned with SLA commitments. The position involves developing deep product knowledge and technical capabilities, contributing to the reliability and effectiveness of solutions.
