Description
Civica is hiring a Customer Support Analyst for a 12-month fixed-term contract on a hybrid basis between the Southbank office and home. The role supports customers through telephone, email, and online channels; manages cases; acts as a customer contact; leads implementation, configuration, and project management of new client systems; delivers training; and shares customer feedback with product management. Candidates should have customer-facing SaaS experience or NHS/patient-experience experience, along with communication, organisational, data, and problem-solving skills. Benefits include private medical insurance, dental insurance, pension contributions, income protection, and life assurance.
