Customer Support Analyst at Crunchtime

Compensation

$65,000 – $75,000/yr

Setup: Remote
Location: Atlanta, Georgia
Type: Full-time
Posted: Jun 3, 2026

Description

Crunchtime is seeking a Customer Support Analyst to join their team. This role involves providing high-quality support to customers using the CrunchTime platform, troubleshooting issues, analyzing data discrepancies, collaborating globally, supporting sales/success teams, and acting as a voice for customers to improve products and services. The ideal candidate will have prior remote application support experience, customer-facing experience in the hospitality industry, excellent communication skills, some SQL knowledge, and familiarity with POS systems.

Required Skills

application support
customer-facing experience
communication skills
SQL knowledge
POS systems

Additional Information

Required Previous Experiences: 1-2 years of remote application support experience
2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
Preferred Qualifications: Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony

About Crunchtime

Crunchtime

Restaurant Operations Management Suite201-500

Crunchtime is operations software that multi-unit restaurants use to manage profitability, drive great customer experiences, and grow confidently. Its complete, AI-powered suite connects restaurant operations data across sales, inventory, kitchen, labor, and task execution, providing forecasting, smart recommendations, and automation. Products include inventory management, labor and scheduling, operations execution, kitchen management, and learning and development. Crunchtime says its software powers operations for 850+ restaurant brands in 150,000+ locations.

Open roles: 8
New in 30 days: 1

Who they serve

Crunchtime’s operations software serves multi-unit restaurants.

Customers and case studies

See customers and case studies