Description
Insense is hiring a Customer Support Analyst for its Creators Growth Team to support content creators from the United States, Canada, Europe, and the United Kingdom. The role is remote-first and open to candidates in the Americas Time Zone, with availability required from 9 am to 6 pm EST. Responsibilities include resolving creator issues, managing support tickets, tracking efficiency metrics, improving FAQs and support automation, monitoring platform transactions, handling creator account actions, coordinating with Customer Success, and supporting app-store reviews. The position requires 2–3 years of customer support experience, strong English communication, analytical and organizational skills, and familiarity with startup tools; experience with content creators, HubSpot, and AI tools is a plus.
