Description
Insense is hiring a Customer Support Analyst for its Creators Growth Team to support content creators from the United States, Canada, Europe, and the United Kingdom. The role is remote-first and open to candidates in the Americas Time Zone, with availability required from 9 am to 6 pm EST. Responsibilities include resolving creator issues, managing support tickets, optimizing ticket classification, tracking support metrics, improving self-service resources, monitoring platform transactions, handling creator communications, managing transaction declines, and coordinating with Customer Success. The position requires 2–3 years of customer support experience, strong English communication, analytical and problem-solving skills, and familiarity with startup tools; experience with content creators, HubSpot, and AI tools is a plus.
