Customer Support Analyst at PageUp

Setup: Remote - UK, Hybrid
Type: Full-time
Level: not_specified
Posted: Jul 20, 2026

Description

PageUp Europe Talent Acquisition Suite is seeking a full-time Customer Support Analyst to join their team. The successful candidate will be responsible for troubleshooting and resolving helpdesk requests, configuring software changes, recommending process improvements, and creating technical documents for their bespoke Applicant Tracking Software and Recruitment Marketing SaaS products. The role offers flexible working arrangements, comprehensive benefits, and opportunities for career development.

Required Skills

Zendesk
helpdesk
ticketing system
Freshdesk
Jira
Salesforce
applicant tracking software
Recruitment Marketing SaaS products
technical documents
written and verbal communication skills

Additional Information

Preferred Qualifications: Experience using Zendesk.
experience using any helpdesk or ticketing system (e.g., Freshdesk, Jira, Salesforce)
Experience in a SaaS, customer service, client support, or helpdesk role.
A keen interest in IT and technology.
A natural problem solver with great attention to detail.
You strive to deliver impeccable service in a friendly and professional manner, utilising great written and verbal communication skills.
career development opportunity
thrive on learning, have plenty of initiative, and possess a curious mind