Description
The Client: FL State Agency is hiring a Customer Support Analyst for a 9-month contract with renewal in July 2027. The role is based on-site in Tallahassee, Florida, pays $45–$50 per hour based on experience, and requires U.S. citizenship or permanent-residence green-card authorization. The analyst will triage and resolve Tier 1 and Tier 2 enterprise software support tickets, coordinate with users and vendors, monitor service-level agreements, document incidents, identify recurring issues, and support production releases and post-implementation activities. A bachelor’s degree in a related field or four years of equivalent experience, plus at least two years of enterprise software support experience, is required.
