Description
Travis County Technology and Operations is hiring a Customer Support Analyst for its Information Technology Division. The role provides first- and second-level desktop support, remote desktop assistance, basic network administration, communication troubleshooting, user-account management, outage monitoring, call-center documentation, and knowledge-base creation. It requires a bachelor’s degree in a related field or equivalent education and experience, two years of relevant work experience, a valid Texas driver’s license, and the ability to work the B-shift from 3 p.m. to 11 p.m. with on-call, holiday, night, and weekend assignments. The position is based at 700 Lavaca Street in Austin, Texas.
