Description
The Customer Support Analyst will provide direct customer support, resolve issues, investigate root causes, register and follow up on requests, and improve customer journeys through process improvements, knowledge-base updates, CRM and automation tools, and collaboration with Product, Technology, and Operations teams. The role requires customer service or customer experience experience, strong communication and problem-solving skills, technology comfort, and CRM experience; fintech, AI, automation, digital products, and English experience are preferred. Benefits include a daily cash benefit, medical and dental insurance, mental health support, wellness access, transportation allowance, life insurance, and leisure benefits.
