Summary from listing
The WorkForce Software Support Analyst serves as a first responder for application support intake and issue evaluation, troubleshooting and resolving customer incidents related to system configuration, product functionality, enhancements, integrations, and general inquiries. The role also builds client relationships, provides consultative guidance on WorkForce Software best practices, manages escalations and competing priorities, and educates customers on the value of workforce management solutions. It requires at least five years of client-facing enterprise application experience, two years of leadership or mentoring experience, strong communication and problem-solving skills, Microsoft Office proficiency, and a bachelor's degree or equivalent education and experience.
