Description
The Customer Support Analyst Level II serves as a primary customer contact for GHX, answering questions and resolving problems related to the GHX Internet B2B exchange system, growth products, EDI-X12, and related customer information. The role uses Salesforce and the Customer Support Knowledge Base, collaborates with other teams, escalates unresolved issues, and mentors Customer Support Analyst Level I and II analysts. Candidates must be graduates and have 2–4 years of customer support experience.
