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Customer Support Analyst (Temporary, +1 year) at Cabify

Department: Customer Experience & Operations

Language
Location
Madrid, Community of Madrid
Type
Other
Level
mid
Posted

Description

Cabify is hiring a Customer Support Analyst to identify operational bottlenecks, design support flows, and automate customer-facing processes using integrations, No-code tools, generative AI, and multimodal AI. The role focuses on reducing response times, eliminating manual errors, improving customer experience, and establishing scalable technical standards. It is a temporary contract expected to last more than one year, with flexible hours and additional employee benefits.

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