Summary from listing
Agfa HealthCare is hiring a remote Customer Support Analyst, Tier 1 in the United States to provide telephone and remote technical support to customers, field engineers, sales, and implementation teams. The role involves troubleshooting IT infrastructure and Agfa products, documenting resolutions, managing escalations, meeting service-level requirements, participating in customer-site visits, and maintaining knowledge of healthcare imaging technologies. Candidates need a bachelor’s degree in computer science or information systems or equivalent education and experience, at least three years of technical customer support experience including one year in healthcare IT, and knowledge of networking, operating systems, databases, and related technologies.
