Description
Rockstar is recruiting a Manager to lead a six-person customer support and professional services team for an anonymized software and services company serving urban forestry, GIS, and green infrastructure organizations. The role combines team leadership and change management with hands-on SQL and relational database troubleshooting, Tier 3 technical escalation, backlog and stakeholder prioritization, support-process optimization, and an aggressive AI and automation transformation using tools such as Zendesk AI, ChatGPT/Claude integrations, and custom workflows. The manager will collaborate across Engineering, Product, Customer Success, Sales, Services, and GIS Consulting to improve resolution efficiency, customer satisfaction, and operational scalability.
