Description
A company serving urban forestry, GIS, and green infrastructure organizations is hiring a hands-on manager to lead a six-person customer support and professional services team. The role combines team leadership and restructuring, technical escalation ownership, SQL and relational database troubleshooting, backlog and stakeholder prioritization, support-process optimization, and implementation of AI and automation across support operations. The manager will work with Zendesk, HubSpot, GIS data workflows, and cross-functional Product, Engineering, Customer Success, and GIS Consulting teams.
