Description
A strategic, hands-on manager will lead a six-person customer support and professional services team for a software and services company serving urban forestry, GIS, and green infrastructure organizations. The role combines team leadership and restructuring, technical escalation for SQL and relational database issues, backlog and stakeholder management, support-process optimization, and transformation through AI and automation. The manager will improve Zendesk and HubSpot workflows, metrics, customer experience, and cross-functional collaboration while supporting GIS data workflows.
