Description
Boom is hiring a Customer Support Associate for its in-office support team in Austin, Texas. The role is phone-first and covers inbound and outbound calls, live troubleshooting, screen-share guidance, chat and email tickets, escalations, and follow-up for renters, applicants, and property managers. It is an early-career position requiring 0–2 years of customer-facing experience, strong verbal and written communication, technical troubleshooting ability, organization, and calmness under pressure. Familiarity with Intercom, Zendesk, or Jira and experience in property management, leasing, real estate, or fintech are advantages, while remote work is not an option.
