Description
DSwiss, through SecureSafe, is hiring a Customer Support Associate for a hybrid permanent role focused on enterprise customer support, onboarding, complex technical incidents, escalations, and self-service improvements. The role involves troubleshooting APIs, integrations, and system configuration; collaborating with engineering, customer success, product, and operations teams; improving support workflows and documentation; and expanding AI agent capabilities. Candidates need German and English fluency, 2–5 years of customer-facing experience, relevant IT or business training, enterprise support experience, and proficiency with support and monitoring tools.
