Description
FieldPulse is hiring a full-time Customer Support Associate to work in-office at its Dallas headquarters. The role combines proactive customer retention, renewal and billing outreach, churn-save efforts, account ownership, and inbound chat, phone, and email support. Responsibilities include handling at-risk accounts, cancellations, escalations, billing questions, product troubleshooting, add-on opportunities, and collaboration with Customer Success, Technical Support, and Billing. The position seeks strong communication, organization, calmness under pressure, and a quick learning ability; Salesforce or similar CRM and SaaS or technical support experience are preferred. Benefits include medical, dental, and vision coverage, a 401(k) plan, paid parental leave, and professional development opportunities.
