Description
Numeric is hiring a Customer Support Associate to own the front line of its accounting and finance software support. The individual contributor will triage and diagnose customer issues, reproduce problems in sandbox environments, use SQL, APIs, logs, and AI coding tools to resolve well-understood bugs, ship fixes through pull requests, manage incidents, route recurring issues to Product and Engineering, and build support systems. The role requires 3–6 years of accounting experience with monthly close, reconciliations, and financial reporting expertise, or relevant B2B SaaS experience; SQL, ERP, Git, and incident-handling experience are preferred. The position is in person in New York, with schedule flexibility.
