Description
Orbus is hiring a full-time, on-site Customer Support Associate to serve as a primary customer contact and support customers through phone, live chat, email, and other channels. The role handles quotes, order placement, product and pricing questions, order entry, case resolution, account outreach, returns, and internal collaboration, while maintaining accurate records and meeting call-answer and error-rate KPIs. A college degree is preferred, or two or more years of relevant customer-facing or administrative experience; candidates should be organized, communicative, adaptable, and able to learn proprietary software systems.
