Description
Mortgage Cadence is hiring an onshore, U.S.-based Customer Support Associate to support the USAA account. The role manages customer tickets, performs initial technical triage, coordinates escalations and root-cause analyses, supports deployments and releases, and maintains client relationships. It is a hybrid position requiring strong customer service, communication, organizational, and technical aptitude, with experience in enterprise client support, ticketing systems, and cross-functional project coordination preferred. Compensation is $90,000–$100,000 USD annually.
