Description
The CST Associate will handle inbound and outbound customer calls, respond to customer queries through email, chat, and other digital platforms, provide product, service, and policy information, troubleshoot issues, escalate when necessary, document interactions, follow up, collaborate with internal teams, and meet KPIs and SLA targets. The role requires 2–4 years of voice and non-voice customer service experience, strong English communication, multitasking and problem-solving abilities, familiarity with CRM tools, comfort in a fast-paced environment, willingness to work rotational shifts six days per week, and teamwork skills; hands-on AI tool experience is preferred.
