Description
PERSUIT is hiring a Customer Support Associate to manage and resolve customer support requests, troubleshoot platform issues, coordinate escalations, support onboarding and data quality, and improve support processes through documentation, automation, and AI. The role requires at least three years of SaaS support experience, strong technical curiosity and communication skills, and cross-functional collaboration with Engineering, Product, and Customer Experience. It is a remote or hybrid position for candidates in Eastern or Central United States time zones, with a base salary of $65,000–$75,000 and medical, dental, and vision benefits.
