Description
The Customer Support Associate at Promise helps individuals manage utilities debt by responding to client inquiries through phone, email, and text; assisting bilingual English-Spanish clients; escalating complex issues; guiding clients through relief-program applications and documentation; and maintaining detailed interaction records. The role requires on-site full-time work in the Fairfield, California office, bilingual communication, empathy, organization, and strong client-service skills, with at least one year of call-center or client-service experience preferred. Benefits include 100% paid medical, dental, and vision coverage for employees and dependents, stock options, and E-Verify participation.
